Relevant information may include

patient area of concern

previous treatments

outcomes of previous treatments

required treatments

time constraints

budgetary constraints

Relevant patient details and history may include

date of presentation

identifying personal details

source of referral if applicable

main presenting complaint or reason for consultation

presenting symptom picture

other current medical or therapeutic treatment

general state of health

physical

emotional

allergies

dietary picture

sleep pattern

exercise

leisure activities

observations arising from physical and visual examination

outcomes of microscopic analysis where conducted

Physical and visual examination may include

observation of hair and scalp condition

Relevant legislation may include

federal state and local health and hygiene

occupational health and safety

Workplace procedures may include

health and hygiene

comfort and privacy

timeframes for the completion of the service

quality assurance

Abnormal hair and scalp conditions may include

head lice

scabies

ringworm

dry or oily dandruff

seborrhoea

psoriasis

Trichological problems may include

dandruff

seborrhoeic dermatitis

psoriasis

pityriasis amiantacea

tinea capitis

traction alopecia

alopecia areata

androgenetic alopecia

diffuse hair loss

loose anagen syndrome

Other professionals may include

medical practitioner

dietician

natural therapist

This describes the essential skills and knowledge and their level required for this unit

Skills may include

responding to patient needs

language literacy and numeracy skills relevant to the role and workplace requirements

observational and analytical skills

client consultation that takes into account the culture background and physical abilities of the client while demonstrating knowledge of the following communication techniques

using open and closed questions

speaking clearly and concisely

using appropriate language

nonverbal communication

written communication

Knowledge may include

provisions of relevant health and hygiene legislation and regulations

provisions of relevant occupational health and safety legislation and regulations

appearance of contraindications and adverse effects of previous treatments

composition effects and benefits of a defined range of workplace trichological products

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to consult with clients and perform physical and visual examination of hair and scalp and microscopic analysis of hair in order to accurately identify hair and scalp conditions Shehe must be able to develop appropriate responses to identified problems and plan a relevant treatment program as required Knowledge of the causes and appearance of a broad range of disorders of the hair and scalp and their treatment must be demonstrated

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

knowledge and consistent application of relevant workplace policies and procedures

knowledge and consistent application of federal state and local health and hygiene legislation and regulations

demonstrated consistent application of patient consultation according to workplace procedures

consistent application of patient assessments based on examination andor microscopic analysis

consistently accurate relevant and wellorganised recorded patient information that can be readily interpreted by other professionals

consistent sensitive and clear communication of patient diagnosis and options that takes into account any cultural or physical requirements

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the trichologist andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as

workplace policy and procedures manuals

occupational health and safety legislation and regulations

client history systems

a range of patients with different requirements

a range of equipment suitable to the provision of trichological consultations

a qualified workplace assessor or assessment team

Relationship to other units

This unit is a corequisite for a range of trichology units It requires an assessment outcome that includes evidence of the application of knowledge of skin and hair science and nutrition in the performance of trichological treatments

none

WRHHSA Apply knowledge of hair and scalp problems to trichological consultations

WRHHS403A Apply knowledge of hair and scalp problems to trichological consultations

WRHHSA Apply the principles of nutrition

WRHHS405A Apply the principles of nutrition

WRHHSA Develop and apply scalp treatment therapies

WRHHS406A Develop and apply scalp treatment therapies.

Method of assessment

The following assessment method is suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate his or her handling of a range of contingencies Tasks may include

consultation with patients

recording client details and history

physical and visual examination of hair and scalp

diagnosis based on information gathered including observations and analysis

communicating diagnosis and negotiating options with patients

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Patients may include:

Relevant information may include: